Refund policy

Thank you for shopping with END MND! 

We hope you love your items as much as we loved making them. If you are not entirely satisfied with your purchase, we're here to help. We aim to offer quick and easy returns with no hassle. If you're ever unsure of anything, email us anytime at info@endmnd.com.au.

 

Return Guidelines

For any item to be eligible for return all claims must be submitted within 14 days of the delivery date. All items must be unworn, unwashed and unused, with all tags still attached and in its original packaging. We retain the right to refuse a return or exchange if any items fail to meet these guidelines. Please note that the customer will be responsible for all return shipping charges, we highly recommend using a trackable method for your return.
If a discount code was used, the value of the return will be worked out on the price paid, not the RRP.
All shipping charges on the original invoice will be deducted from the return amount.

 

Returns, Refunds, Exchanges and Store Credits.

To make the returns process as easy as possible, we offer several different solutions. 

  1. Refund - We will refund the amount to the card used to purchase the goods.
  2. Exchange -  Change your garment over for another stocked item.
  3. Store Credit - We will issue you with a gift card to be used within 12 months.

All change of mind or incorrect sizing returns will be subject to a 20% restocking fee, to be deducted from the return amount. Please be sure to view our sizing chart here to avoid ordering the wrong size.

We do not offer any returns on sale items, custom orders or items with a discount of over 20% - this allows us to give you the best possible prices. 

 

How to submit a Return

To start a return, simply email us at returns@endmnd.com.au and make sure to include your,

  • Order number
  • Reason for return 
  • Item / items you wish to return
  • The method of return. Exchange, credit or refund.

Once we have all of the relevant information your return will be processed by a member of our customer service team. Please note that this process can take between 2-4 days. After your return has been approved we will provide you with shipping instructions on how to get it back to us. 

PLEASE NOTE - ALL items sent back without having been approved will not be accepted. It will then be the customers responsibility to organize the return freight.

 

Comfort Guarantee  

We’re proud of the comfort and quality of all our garments. If you receive your order and aren’t happy with the comfort or quality we’ll offer you a full refund, or a store credit + 5%.

All requests must be submitted within 14 days of delivery to our customer service team directly at returns@endmnd.com.au and comply with our return guidelines.

 

Damages, Faulty Products.

For any damaged, faulty or defective products please ensure that a request is submitted within 7 days of delivery to our customer service team directly at returns@endmnd.com.au 

Please make sure to include in your 

  • Order number or receipt 
  • Photos of the fault or damage
  • A brief description of what the fault or damage is.

Any request made outside of the time period may not be accepted. 

 

Warranties

We stand by the quality of our garments and offer a 12 month warranty on all items sold. If you believe your product has a warrantable issue, please get in touch with us ASAP. We know it isn’t easy but it's essential that you stop wearing the item immediately to avoid it worsening. You can reach our team at anytime via email at returns@endmnd.com.au 

Please be sure to include your

  • Order number or receipt
  • A description of the issue
  • Relevant photos of the issue

After a member of our team has reviewed your submission we will contact you with what to do next. Please allow for 2-4 days for us to process and review all aspects of your email.